#NAME? error
Google Sheets does not recognise the function. The add-on is not installed for this Google account, or not enabled in this document. Reopen Extensions → Add-ons and confirm SellerDragon is installed, then reload the sheet.
The formula shows "Loading…" and never finishes
Large outputs take a few seconds; minutes-long hangs are usually Google recalculating every formula in the sheet at once. Give it a moment, then reload the browser tab. If one specific formula always hangs, narrow it: filter to fewer SKUs/ASINs, a shorter period, or fewer columns.
"The account parameter is required" (or another parameter error)
Dragon validates parameters and says which one it did not like. Check the function's page under Sheet Functions – or type =DRAGON_ORDERS("help") style help in a cell – and compare your inputs. Remember parameters are positional: skipping one means leaving it blank, not leaving it out.
Wrong or missing marketplace data
If you do not pass a marketplace, your account's main marketplace is used. Pass a country code like US, DE, or GB explicitly when in doubt – accepted codes are in the parameter reference.
Data seems stale
Results are cached and refreshed on a schedule (roughly hourly). A freshly changed price or a just-shipped order can lag behind Seller Central by up to the refresh interval. If something is hours old, that is worth a support message.
Keeping Google happy
Google throttles sheets that recalculate thousands of separate custom-function calls. Prefer one function call returning many rows over many calls returning one value each – that is how the functions are designed to be used.
Still stuck?
Use the How do I…? form with the formula you typed (redact your account id) and what you expected – screenshots help.