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Sales returns

Every returned unit in the last 30, 90 or 365 days with the buyer's reason and what happened to the unit.

Open this page in the dashboard

Sales returns, dark theme
Sales returns, light theme

What this page answers

What is coming back, why, and whether the returned units went back into sellable stock.

Whose data and scope

  • One store and one marketplace.
  • Rows come from Amazon's FBA customer returns report, by the date Amazon processed the return. Returns of orders you shipped yourself are not in this report.
  • Units with the same date, product, reason and status are summed into one row. The table is capped at 100 rows, so pick a shorter window in a store with many returns.

How to read it

Returns table

The 30d, 90d and 365d buttons set the window. Rows are newest first.

  • Date is the day Amazon processed the return.
  • Product shows the display name, the group and SKU, and the ASIN. The name links to the listing page.
  • Qty is the number of units in that row.
  • Reason is the reason code the buyer chose, as Amazon reports it, for example APPAREL_TOO_LARGE or UNWANTED_ITEM. Size and fit codes together usually point at the size chart; quality codes point at the product itself.
  • Status is Amazon's disposition of the unit, for example "Unit returned to inventory" when it is sellable again, or a damaged or customer-damaged status when it is not.

Where to go next